ResearchCrane policies

Privacy Policy

Private investigation content

Uploaded documents and other private investigation or session content are retained for up to 60 days so ResearchCrane can support the investigation and later follow-ups.

You may delete an individual attachment or an entire investigation earlier.

Deleting an attachment removes its extracted text and prevents that attachment from being used in later follow-ups. Generated report prose may still contain conclusions derived from a deleted attachment. Deleting the attachment alone cannot reliably remove those conclusions. Delete the entire investigation when you need full removal of retained investigation content.

Uploaded documents and private claims taken from them never enter the shared Living Brain and are not used for model training.

New uploads are not allowed on follow-up questions. Undeleted original attachments may remain available for follow-ups until you delete them or they expire.

ResearchCrane does not process this retained investigation content only in memory. Retention on the service is the default for the 60-day window unless you delete the content earlier.

Content-retention opt-out

A research request may include a content-retention opt-out. That option does not remove records needed to authenticate you, secure the service, operate the product, bill you, or keep accounting records. Opting out is not a promise that a request is processed only in memory.

Shared Living Brain (curated public knowledge)

The shared Living Brain holds curated claims derived from public sources.

Your prompts are not evidence and are not published as public claims.

Uploaded and other private documents never enter the public Living Brain namespace.

Public web results and public URLs you supply may be placed in a candidate queue for possible shared use. A URL is not private merely because you supplied it.

Knowledge asserted only by a frontier model cannot become shared Living Brain content just because the model said it. Independent public corroboration and policy review are required.

“Curated” means deterministic policy gates plus model-assisted review, with human review for escalations and samples. It is not a promise that every item was manually reviewed, or that every item is infallible. ResearchCrane does not promise perfect factual accuracy.

Operational telemetry

ResearchCrane may retain operational metadata to keep the service reliable, prevent abuse, reconcile billing, and improve operations. Telemetry is distinct from the private text of uploaded documents.

A content-retention opt-out does not eliminate records needed for security, accounting, or operating the service.

This page does not publish an exhaustive list of telemetry fields.

Third-party processing

Research requests and related account activity may be processed by third-party:

• model providers;
• search and web-retrieval providers;
• Stripe, for payment processing;
• infrastructure and service providers where needed to operate ResearchCrane.

A named provider is not described here as always receiving your data unless that routing is a required part of the action (for example, Stripe when you pay). This page does not claim that providers never retain data.

Terms of Service

ResearchCrane is the product name of this research service.

Pricing, wallet balance, Pro entitlement, and request quota are determined by authoritative server and Stripe state, not by figures shown only in the browser.

ResearchCrane Pro includes exactly 100 requests per Stripe billing period. Every new investigation request and every follow-up consumes one request where the server accepts the work. Failed validation does not consume quota. Platform failures follow backend reservation settlement or release. User cancellation of queued work and cancellation after execution has started can have different billing results; see the Cancellation and Refund Policy.

You manage subscription status through the in-app billing controls and the Stripe customer portal when the server provides that portal.

Financial and accounting records may remain after you delete an investigation.

These terms do not promise automatic refunds, refund eligibility or timing, subscription proration, deletion of legally required financial records, guaranteed uptime, latency, report accuracy, savings, or provider availability.

Security controls

ResearchCrane uses layered technical controls, including input limits and sanitization, to reduce risk from untrusted prompts, documents, and web content. Those controls are defense in depth. They do not make attacks impossible. They do not completely prevent harmful input.

Cancellation and Refund Policy

Research jobs

If you cancel work that is still queued, the server may release the funds or Pro quota reserved for that request.

If you cancel after execution has started, provider work may already have begun. In that case the request may still be settled against your wallet or Pro quota.

These outcomes follow authoritative backend billing state. This page does not promise an automatic refund, a refund window, or proration.

Subscriptions

You manage cancellation of ResearchCrane Pro through the supported billing / Stripe customer portal. Displayed status such as cancel-at-period-end comes from server and Stripe state.

This page does not promise that unused requests are refunded or that a billing period is prorated.

Payments and failed charges

Wallet top-ups and subscriptions are confirmed only after the server reconciles the payment. A browser redirect is not itself a credit or a refund.

If a deposit fails, your wallet is not credited by that failed attempt. If a charge appears on your payment method, that is a matter for your payment provider and server reconciliation. This page does not promise an automatic refund.

Platform failures follow backend settlement or release of reservations. That is not a customer refund guarantee.

After deletion

Deleting an investigation removes retained investigation content as described in the Privacy Policy. Financial and accounting records may remain.

Support

For account, billing, subscription, payment, refund, privacy, or technical-support questions, email [email protected].

You can manage an existing subscription through the in-app “Manage subscription” action, which opens the Stripe customer portal when the server provides a portal URL.

Refund requests are reviewed case by case. This contact does not promise automatic eligibility, a fixed refund window, subscription proration, or a particular resolution time.